PARENT INFORMATION

Parent support

For help with Starhaven Academy, email admin@starhavenacademy.com.

Account help

Include your parent account email, which subject you were using (Math, Spelling or Typing), and a short description of what happened. Never send a password or unnecessary information about a child.

Common next steps

• Forgot your password? Use “Forgot password?” on the family dashboard.
• Deleting records? Unlock parent settings: delete a child’s profile under Settings, Profile, and the parent account under Account, Privacy & security.
• Want a copy of your child’s records? Unlock parent settings and choose Download records under Settings, Profile, or email us from your parent account’s email address.

Playing on an iPad or iPhone

Add Starhaven Academy to your Home Screen: open Starhaven Academy in Safari, tap the Share button, then Add to Home Screen. It then opens full screen like an app and keeps its game files, so it doesn’t have to download the game again, and play carries on if the internet drops for a while (progress is saved on the device and uploads when you’re back online).

Why it helps: Safari deletes a website’s stored files after about a week without a visit, so a Starhaven Academy opened only in Safari may need to download its game again. The Home Screen copy keeps them. It also keeps its own sign-in, so sign in once inside it; progress saved to your account is the same in both.

Open original CyberSpeller. Your cloud account remains the same; local saves belong to the browser and website address where they were created.

Kerman Technologies LLC
admin@starhavenacademy.com

Updated November 14, 2026.